Returns
If the product you have received does not meet your expectations, you may return it within 14 days of receipt for an exchange or refund. The product must be in its original and unused condition. The client will bear the costs of the change or return to an account that we ourselves provide to the client, and in this way, DOBE, SURROUNDED BY ACHIEVERS will send said package back to its recipient. If you have received a defective or damaged product, please contact us immediately so that we can remedy the problem. Returns of underwear items or any item that has been used or is returned damaged will not proceed.
In the event of an erroneous address or after 15 days have elapsed from the receipt of the package by the parcel company, and in the event that after several notices by the parcel company, the package was not picked up by the customer, and by therefore, forwarded to origin, DOBE, SURROUNDED BY ACHIEVERS will not be responsible for the refund of said order. In the event that the client wants to receive said order again, they must pay 50% of the value of the order as a supplement, to an account that we ourselves provide to the client, and in this way, DOBE, SURROUNDED BY ACHIEVERS will send said package again. to your recipient.
Any change or return must be communicated to the brand, by email to info@shopdobebrand.com, indicating the corresponding invoice or order number.
In the event of an erroneous address or after 15 days have elapsed from the receipt of the package by the parcel company, and in the event that after several notices by the parcel company, the package was not picked up by the customer, and by therefore, forwarded to origin, DOBE, SURROUNDED BY ACHIEVERS will not be responsible for the refund of said order. In the event that the client wants to receive said order again, they must pay 50% of the value of the order as a supplement, to an account that we ourselves provide to the client, and in this way, DOBE, SURROUNDED BY ACHIEVERS will send said package again. to your recipient.
Any change or return must be communicated to the brand, by email to info@shopdobebrand.com, indicating the corresponding invoice or order number.